the green gables FAQ – frequently asked questions
1. Who is behind the green gables?
Helen Allen-Burt is the owner of the green gables design studio and brand. You can find out more about her on the About page.
2. Where did the name the green gables come from?
The inspiration for the name ‘the green gables’ came from the great book ‘Anne of Green Gables’ by LM Montgomery. A fabulous book which is in part about an imaginative, creative and curious mind. This, coupled with a commitment to reduce the environmental impact of our products, made the green gables a perfect name to reflect the designs and ethos held close to the heart of the business.
3. What makes your products green?
Helen strives to reduce her impact on the planet at work and at home. Wherever possible sustainable materials are used in the production of the green gables products. She doesn’t think there is any reason to use virgin pulp (newly chopped down trees) for any paper products when really good quality recycled paper is available. All paper products are printed on recycled paper. Recycled tissue and parcel paper, recycled card envelopes and boxes, and compostable clear bags are used in packaging. If the packaging isn’t recycled it can certainly be reused, such as the bubble envelopes. Through the green gables products you are supporting sustainable practices and your item has been made with minimal environmental impact. You can find out more on the About page.
4. Where are the products made?
the green gables products are all designed and made in the UK. You can find out more on the About page.
5. How do I know it’s safe to pay on this website?
This website uses a secure server, you can tell because the address bar starts with https, your credit card are never stored on this website at any time. If you pay by paypal the payment is taken on the paypal website.
6. Do you deliver to addresses outside the UK?
Yes. The only products that cannot be shipped outside the UK are those which are breakable such as framed prints, mugs and Happy Jars (when in stock).
7. How much does delivery cost?
Orders over £30 have free delivery. Orders with a value under £30 are posted using Royal Mail First Class at a cost of £2.95. Orders outside of the UK have a delivery charge of £4.95. You can find out more on the Delivery page.
8. When will my order be delivered?
Orders are usually dispatched within three days of ordering and so First Class orders should arrive one or two days after dispatch. You will receive an email when your order is on its way to you. Airmail orders can take up to 12 working days, depending on the destination country.
9. What happens if I’m out when my order is delivered?
All orders are posted using Royal Mail so your postal worker should leave a card saying there was an attempt to deliver and what you should do next.
10. What if I don’t want what I ordered after all?
We hope you will be very happy with your order from the green gables. If you would like to return an item please get in touch by emailing email@example.com so I can do all I can to resolve the issue. You have 28 days from purchase to return an item. Items bought in a sale, gift vouchers or items which have been personalised or made especially to order cannot be returned. exchanged or refunded, I’m sorry. Whatever your concern do please get in touch with me at firstname.lastname@example.org as I’m sure there will be a way we can work it out together.
12. How can I find out if you have sales or special offers?
The best way to find out about sales, special offers, new products and all the exciting news at the green gables is to receive the email newsletter. You can sign up to receive the newsletter (usually once a month, no more than three times in one month) on the homepage or by emailing email@example.com. You can also keep in touch on facebook.com/thegreengables, and on instagram.com/thegreengable/
13. There is a technical glitch on the website, who should I contact about it?
We’re sorry there’s an internet gremlin, please email firstname.lastname@example.org
14. I can’t find the answer to my question, what do I do?
Please email email@example.com and Helen will be happy to help.